Customer Care

RETURN POLICY  

Baxter of California accepts returned products under the following conditions:

  • Broken bottle, tube, and closures.
  • Unsatisfied with product - must have at least 80% product remaining.
  • Applies to grooming products only.  Razors, brushes and candles that have been used may not be returned. 
  •  Must be claimed no later than 30 days after Invoice date.  

 

Return Instructions:
1. Please call in advance for a return authorization. (800) 421.3614
2. Ship package to following address with return authorization number included.  Baxter of California does not cover return shipping; customer can select the return shipping method.

 

Baxter of California
C/O Returns 
8524 W. Washington Blvd.
Culver City, CA, 90232

 

 

Missing or Damaged Products:

Please contact immediately if you experience damaged or missing items. We will either track your package, or replace the damaged items at our expense. All returns must be sent to Baxter of California, for the exchange of a new unit.

 

 

DOMESTIC SHIPPING
B.O.C offers free shipping on all orders over $50.00 in the continental United States. All other domestic orders will be charged a flat fee of $5.95. B.O.C will ship via U.S.P.S.

 

RATES

US Flat Rate Shipping: $5.95
Free Shipping on all US orders over $50

 

INTERNATIONAL SHIPPING  

Any import duties, taxes or fees incurred must be paid by the customer. 

 

RATES

Canada & Mexico Flat Rate: $24
EU Flat Rate: $45
Australia, New Zealand, Russia and Asia Flat Rate: $75
We ship international via U.S.P.S. / Or Fed-Ex

 

INTERNATIONAL SHIPPING WITH MYUS.COM

We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services. Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. Purchases can be made from any website or store within the U.S. Those items are shipped to your U.S. address, where MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.
Note: Use MyUS.com's Personal Shopper service to make a purchase from websites that do not accept international credit cards or those with international billing addresses. MyUs.com accepts all major credit cards and also accept wire transfers, and will make the purchase on your behalf.
Follow these two steps for international delivery:


1. Get your own U.S. address in America at www.MyUS.com.
2. Use your new U.S. address, provided by MyUS.com, when placing your order on U.S. websites.


If you are ordering multiple items, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.

 

 

 

APO. FPO. and all U.S Military 

Domestic shipping rules apply.

 

PRIVACY STATEMENT
Baxter of California is strongly committed to privacy. The following discloses our information gathering and distribution practices for this Website: BaxterofCalifornia.com
This site may contain links to other sites. Baxter of California is not responsible for the privacy practices or the content of such Web sites.
 
We use an order form for customers to request information, products, and services. We collect visitor's contact information (such as an email address) and financial information (such as account or credit card numbers). Contact information from the order form is used to process orders and for purposes of providing information about our company to our customers. Customer contact information is also used to contact customers when necessary. Financial information that is collected is used to bill the user for products and services.
 
Baxter of California treats customer privacy with the utmost sensitivity and does not knowingly disseminate customer information to third parties.

 


SECURITY
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We utilize SSL to secure and protect your information.

 

 


LEGAL
PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE (this "SITE"). By accessing or using this site, you agree to these terms of use. If you do not agree to these terms you may not use this site.
 
All site design, text, graphics, interfaces, and the selection and arrangements thereof are © 2003,Baxter of California , ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Baxter of California. or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of Baxter of California is strictly prohibited.
 
All trademarks, service marks, and trade names (collectively the "Marks") are proprietary to Baxter of California or other respective owners that have granted Baxter of California. the right and license to use such Marks.
 
IN NO EVENT SHALL Baxter of California BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF Baxter of California, HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
 
THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY THE LAW, Baxter of California DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS, AND MATERIALS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED, WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, Baxter of California DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
 
This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "External Sites"). You acknowledge that Baxter of California is not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

 

 

SWEEPSTAKES OFFICIAL RULES

 

Baxter of California We Want to Hear From You Survey Sweepstakes

No Purchase Necessary TO ENTER OR WIN. A Purchase WILL NOT INCREASE YOUR Chances Of Winning.  THE ODDS OF WINNING DEPEND UPON THE NUMBER OF ELIGIBLE ENTRIES RECEIVED DURING THE SWEEPSTAKES PERIOD.

 The Baxter of California We Want to Hear From You Survey Sweepstakes (the “Sweepstakes”) starts on March 13, 2014 at 12:01 AM Pacific Time (“PT”) and ends on March 20, 2014 at 11:59 PM Pacific Time (“PT”) (“Sweepstakes Period”).

ELIGIBILITY: Open only to legal residents of [the fifty (50) United States and the District of Columbia, 18 years of age or older. Void where prohibited.  Employees (and their immediate families (parent, child, spouse or sibling and their respective spouses, regardless of where they reside) and those living in their same households, whether or not related) of Baxter of California (“Sponsor”), and their respective parents, affiliates, subsidiaries and advertising and promotion agencies are not eligible to enter or win.  By participating, entrants agree to be bound by these Official Rules and the decisions of the judges and/or Sponsor, which are binding and final on matters relating to this sweepstakes.  Sweepstakes is subject to all applicable federal, state and local laws.

to enter:  Between 12:01 AM (“PT”) on March 13, 2014 and 11:59 PM (“PT”) on March 20, 2014 (the “Entry Period”) click on the email invitation from Baxter of California to visit https://www.surveymonkey.com/s/J923XST to complete the We Want to Hear from You survey.  By completing the survey, you will be automatically entered to win. You may also enter the sweepstakes without completing the survey by selecting “No Survey” at the bottom of the first .  All online entries must be received by 11:59 PM “PT” on March 20, 2014 to be eligible. Limit one (1) entry per person per survey invitation for the duration of the Entry Period. Multiple entries received from any person or email address after the first entry received from that person or email address will be void. Entries generated by script, macro or other automated means or means which subvert the entry process will be void.  All entries become the property of Sponsor and will not be acknowledged or returned.  Sponsor retains full rights to survey submission and may re-use submitted information in the future for marketing purposes. 

Drawing:  Potential winners will be selected in a random drawing held on or about March 21, 2014 from all eligible entries received by Baxter of California.  Odds of winning depend on the number of eligible entries received.  

WINNER NOTIFICATION: Potential winners will be notified on or about March 24, 2014 by e-mail and may be required to execute and return an affidavit of eligibility, a liability release and, where lawful, a publicity release within seven (7) days of date of issuance. If such documents are not returned within the specified time period, a prize or prize notification is returned as undeliverable, Sponsor is unable to contact a potential winner or a potential winner is not in compliance with these Official Rules, prize will be forfeited and, at Sponsor’s discretion, an alternate winner selected.  If a potential winner is an eligible minor in his/her jurisdiction of residence, prize may be awarded in the name of his/her parent or legal guardian who will be responsible for fulfilling all requirements imposed on winner set forth herein.

FIRST PriZEOne (1) winner will receive a Baxter of California Shave 1.2.3 Kit. Approximate Retail Value (“ARV”) is $72.  SECOND PRIZE:  Two (2) winners will receive a Baxter of California Shaver’s Skincare Set. $49 ARV. THIRD PRIZE:  Two (2) winners will receive a Baxter of California Skin 1.2.3 Kit. $48 ARV. Total ARV of all prizes: $266.  Prizes are awarded “as is” with no warranty or guarantee, either express or implied by Sponsor. Winners may not substitute, assign or transfer prize or redeem prize for cash, but Sponsor reserves the right, at its sole discretion, to substitute prize (or portion thereof) with one of comparable or greater value.  Winners are responsible for all applicable federal, state and local taxes, if any, as well as any other costs and expenses associated with prize acceptance and use not specified herein as being provided.  All prize details are at Sponsor’s sole discretion.  

General Conditions: Released Parties (as defined below) are not responsible for lost, late, incomplete, inaccurate, stolen, misdirected, undelivered, garbled, illegible or postage-due mail, entries or email; or for lost, interrupted or unavailable network, server, Internet Service Provider (ISP), website, or other connections, availability or accessibility or miscommunications or failed computer, satellite, telephone or cable transmissions, lines, or technical failure or jumbled, scrambled, delayed, or misdirected transmissions or computer hardware or software malfunctions, failures or difficulties, or other errors or difficulties of any kind whether human, mechanical, electronic, computer, network, typographical, printing or otherwise relating to or in connection with the sweepstakes, including, without limitation, errors or difficulties which may occur in connection with the administration of the sweepstakes, the processing of entries, the announcement of the prizes or in any sweepstakes-related materials.  Released Parties are also not responsible for any incorrect or inaccurate information, whether caused by site users, tampering, hacking, or by any equipment or programming associated with or utilized in the sweepstakes.  Released Parties are not responsible for injury or damage to participants' or to any other person's computer related to or resulting from participating in this sweepstakes or downloading materials from or use of the website.  Persons who tamper with or abuse any aspect of the sweepstakes or website or who are in violation of these Official Rules, as solely determined by Sponsor, will be disqualified and all associated entries will be void.  Should any portion of the sweepstakes be, in Sponsor’s sole opinion, compromised by virus, worms, bugs, non-authorized human intervention or other causes which, in the sole opinion of the Sponsor, corrupt or impair the administration, security, fairness or proper play, or submission of entries, Sponsor reserves the right at its sole discretion to suspend, modify or terminate the sweepstakes and, if terminated, at its discretion, select the potential winners from all eligible, non-suspect entries received prior to action taken or as otherwise deemed fair and appropriate by Sponsor. Entrants, by participating, agree that Sponsor, and their respective parents, affiliates, subsidiaries and advertising and promotion agencies and all of their respective officers, directors, employees, representatives and agents (collectively, “Released Parties”) will have no liability whatsoever for, and shall be held harmless by entrants against, any liability, for any injuries, losses or damages of any kind, including death, to persons, or property resulting in whole or in part, directly or indirectly, from acceptance, possession, misuse or use of any prize  or participation in this sweepstakes.  Each winner, by acceptance of prize, except where legally prohibited, grants permission for Sponsor and its designees to use his/her name, address (city and state), photograph, voice and/or other likeness and prize information for advertising, trade and promotional purposes without further compensation, in all media now known or hereafter discovered, worldwide in perpetuity, without notice or review or approval. In the event of a dispute regarding entries received from multiple users having the same e-mail account, the authorized subscriber of the e-mail account at the time of entry will be deemed to be the entrant and must comply with these Official Rules.  Authorized account subscriber is the natural person who is assigned the e-mail address by the Internet Service Provider (ISP), on-line service provider, or other organization responsible for assigning e-mail addresses. CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE THE WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE SWEEPSTAKES IS A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR WILL DISQUALIFY ANY SUCH INDIVIDUAL AND RESERVES THE RIGHT TO SEEK DAMAGES (INCLUDING ATTORNEYS’ FEES) AND OTHER REMEDIES FROM ANY SUCH INDIVIDUAL TO THE FULLEST EXTENT PERMITTED BY LAW.

ARBITRATION: Except where prohibited by law, as a condition of participating in this Promotion, participant agrees that (1) any and all disputes and causes of action arising out of or connected with this Promotion, or any prizes awarded, shall be resolved individually, without resort to any form of class action, and exclusively by final and binding arbitration under the rules of the American Arbitration Association and held at the AAA regional office nearest the participant; (2) the Federal Arbitration Act shall govern the interpretation, enforcement and all proceedings at such arbitration; and (3) judgment upon such arbitration award may be entered in any court having jurisdiction. Under no circumstances will participant be permitted to obtain awards for, and participant hereby waives all rights to claim, punitive, incidental or consequential damages, or any other damages, including attorneys' fees, other than participant's actual out-of-pocket expenses (i.e., costs associated with participating in this Promotion), and participant further waives all rights to have damages multiplied or increased.

 Winners’ LIST: For the names of the winners (available after April 1, 2014) send a self-addressed stamped envelope to: Baxter of California We Want to Hear From You Customer Survey Sweepstakes, 8524 W. Washington Boulevard, Culver City, CA 98232, for receipt no later than October 1, 2014.

 Sponsor: Baxter of California, 8524 W. Washington Boulevard, Culver City, CA 98232