AUTO-REPLENISHMENT FREQUENTLY ASKED QUESTIONS
Q: What is Auto-Replenishment?
A: Auto-Replenishment is an easy way for you to never worry about running out of your favorite grooming products. Just tell us which items you want delivered to you and how often, and we’ll take care of it. You won’t have to place an order for your must-have products every time you run out. Plus, your Auto-Replenishment order will ship free every time..
You always have complete control over your deliveries and will receive pre-shipment emails before each order is shipped. You can change your delivery frequency and quantity in the My Auto-Replenishment section of our site, or cancel at any time. Changes to orders can be made anytime within 24 hours of the scheduled order shipment date.
Q: How do I sign up for Auto-Replenishment?
A: You can sign up for Auto-Replenishment by visiting any product page and selecting the checkbox for Auto-Replenishment under the Add To Cart button. You can also sign up from the homepage or any category page (like Hair or Shave) by selecting the product and frequency from the dropdowns and clicking Add To Cart. Then just check out as you normally would.
Q: What about shipping charges?
A: Shipping is free for every domestic Auto-Replenishment order! It doesn’t matter how much or what you order—Auto-Replenishment orders always ship for free . If you are NOT in the US, please note that international orders will be charged a shipping cost for each order.
Q: When do items ship?
A: Your first order will ship within 2 business days. All future orders will be processed depending on the frequency you chose when placing your first order. For example, if you place your initial order on January 10th and choose a two month delivery frequency the next order date will be March 10th and the order will ship within 2 business days. All Auto-Replenishment orders ship by standard shipping.
Q: When will I be charged for orders?
A: Orders will only be billed to the credit card or deducted from the debit card for that order on the day the order is shipped. You can cancel any order up to 24 hours before the next order date.
Q: Is there a minimum purchase obligation?
A: No, there is no minimum purchase obligation. It doesn’t matter how much or what you order.
Q: Are there any recurring charges associated with Auto-Replenishment?
A: The recurring charge is only the cost of the product(s) selected for Auto-Replenishment.
Q: How do I skip a delivery?
A: If you need to skip a delivery, go to Customer Service > Manage Auto-Replenishment. You will see your next scheduled order under My Upcoming Orders. Click the "Skip" link near the next order date to skip an order.
Q: How do I cancel all future orders?
A: You can cancel Auto-Replenishment orders at any time by going to Customer Service > Manage Auto-Replenishment > My Subscriptions and clicking Edit. Click the "Remove" link underneath the quantity to remove the item from the order. When you remove the item, it will remove it from all future deliveries. You can also cancel over the phone by calling 1-800-421-3614 any time between Monday – Friday 9:00 am to 5:00 pm PST.
Q: How do I change my shipping address?
A: You can change your shipping address for Auto-Replenishment orders by going to Customer Service > Manage Auto-Replenishment and clicking Edit under the My Subscriptions section. An order preview will pop-up and you can click “Change Address” under the Shipping Address section. Once you update it, click Apply and then Save.
Q: How do I change the credit card?
A: You can change the credit card for future orders by visiting the Auto-Replenishment Credit Card section under Manage Auto-Replenishment and clicking “Change.”
Q: How do I change the email address for pre-shipment emails?
A: You can change the email address for pre-shipment emails by calling 1-800-421-3614 any time between Monday – Friday 9:00 am to 5:00 pm PST.
Q: How do I view my future deliveries?
A: You can see your future Auto-Replenishment orders by visiting Customer Service > Manage Auto-Replenishment. You can see all future shipments under My Upcoming Orders.
Q: How do I access My Auto-Replenishment items?
A: You can also log in to your account on baxterofcalifornia.com and visit Customer Service > Manage Auto-Replenishment.
Or, refer to any email about a recent Auto-Replenishment order and click on the email links to access your Auto Replenishment orders.