FREQUENTLY ASKED QUESTIONS

Thanks for your interest in Baxter of California. Below are the top questions our team receives about our company and our line of award-winning men’s grooming products.

 

Q: Is Sales Tax applied to my order?

A: All orders shipped from Baxterofcalifornia.com will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.

 

Q: Can you use multiple promotional codes on one order?

A: It depends on the promotion. Generally, you can only use one promo code per order. The rules of each promotion will be included in the email announcement sent out or you can contact us.

 

Q: Is there a warranty on the razors, brushes and combs?

A: If unused, Baxter of California provides a 30-Day Return Window for our Safety Razor, Brushes or Combs as long as it has not been used. This limited warranty extends only to the original purchaser. Please note that any warranty services or questions must be accompanied by the order number from the transaction through which the warranted product was purchased. The order number serves as your warranty number and must be retained. Baxter of California will offer no warranty service without this number.

 

If used, Baxter of California offers the following warranty:

Safety Razor: 2 year warranty

Badger Brushes: 6 month warranty

Combs: 1 year warranty

 

If used, Baxter of California warrants the Safety Razor against defects in materials or workmanship for two years from the original ship date, warrants the Combs product against defects in materials or workmanship for one year from the original ship date, and warrants the Brushes product against defects in materials or workmanship for one year from the original ship date. During this period, Baxter of California will replace defective Safety Razor/Brush/Comb with a new replacement, without charge to you. Shipping fees incurred from returns for under-warranty service in the first 30-days will be paid by Baxter of California. Shipping fees to Baxter of California following this 30-day period must be paid by the customer. All returns, both during and following the 30-day period, must be affected via the Procedures for Obtaining Warranty Service described below.

To return the defective Safety Razor/Brush/Comb, please contact Baxter of California at (800) 421-3614 (Press #2) for issuance of the RMA number for replacement of your damaged warrantied item. A replacement will not be shipped without the RMA number attached to the return.

 

Q: Do you test your products on animals?

A: No. L’Oréal does not do any testing on animals. L’Oréal has been committed to new methods of assessing safety that don’t involve animals. In 1989, L’Oréal completely ceased testing its products on animals, thus 14 years before the regulation required so. Since 2013, L'Oréal has completely stopped testing ingredients on animals. Read more here.

 

Q: Where are your products made?

A: All of our award-winning men’s grooming products are made right here in the USA. We do work with international partners to produce some of our tools, namely our chrome-plated safety razor (Germany), our various 100% natural badger brushes (Germany) and our premium handmade combs (Switzerland).

 

Q: Do you have a product with SPF?

A: At this time we do not have a product with SPF. However, we’re frequently launching new products.

 

Q: What size is the safety razor?

A: Our chrome-plated double edge safety razor is approximately 3.5 inches tall and the head is around 1.5 inches wide.

 

Q: How do I put the blade into the safety razor?

A: Follow these four steps to replace or insert new/replacement blades for your Baxter of California safety razor:
1. Unscrew the head from the handle.
2. Separate the two sides of the head, being careful to avoid touching the used blade (if applicable).
3. Insert the new blade into the head.
4. Replace the caps of the head and reattach the handle.

 

Q: Can you send me samples?

A: We offer free samples with every order over $50. Occasionally we’ll offer deluxe samples of new products to our newsletter subscribers. Not on the list? Sign up and never miss an update.

 

Q: How can I exchange or return an item I bought from baxterofcalifornia.com?

A: Head to our Returns & Exchanges page.

 

Q: How can I report a diversion or brand protection concern?

A: Please email us at NoDivert@support.lorealusa.com

 

Q: Looking to contact customer service or submit feedback?

A: Give us a call at Toll Free (800) 421-3614 (310-237-0494 for international calls) or fill out the Contact Us form.

 

Q: I’m a store, barbershop or salon owner and would like to sell Baxter of California’s products. How can I submit an inquiry? 

A: If you are interested in carrying our line, please send your wholesale inquiry to sales@BaxterofCalifornia.com.

 

 

AUTO-REPLENISHMENT FREQUENTLY ASKED QUESTIONS

Q: What is Auto-Replenishment?

A: Auto-Replenishment is an easy way for you to never worry about running out of your favorite grooming products. Just tell us which items you want delivered to you and how often, and we’ll take care of it. You won’t have to place an order for your must-have products every time you run out. Plus, your Auto-Replenishment order will ship free every time.. You always have complete control over your deliveries and will receive pre-shipment emails before each order is shipped. You can change your delivery frequency and quantity in the My Auto-Replenishment section of our site, or cancel at any time. Changes to orders can be made anytime within 24 hours of the scheduled order shipment date.

 

Q: How do I sign up for Auto-Replenishment?

A: You can sign up for Auto-Replenishment by visiting any product page and selecting the checkbox for Auto-Replenishment under the Add To Cart button. You can also sign up from the homepage or any category page (like Hair or Shave) by selecting the product and frequency from the dropdowns and clicking Add To Cart. Then just check out as you normally would.

 

Q: What about shipping charges?

A: Shipping is free for every domestic Auto-Replenishment order! It doesn’t matter how much or what you order—Auto-Replenishment orders always ship for free . If you are NOT in the US, please note that international orders will be charged a shipping cost for each order.

 

Q: When do items ship?

A: Your first order will ship within 2 business days. All future orders will be processed depending on the frequency you chose when placing your first order. For example, if you place your initial order on January 10th and choose a two month delivery frequency the next order date will be March 10th and the order will ship within 2 business days. All Auto-Replenishment orders ship by standard shipping.

 

Q: When will I be charged for orders?

A: Orders will only be billed to the credit card or deducted from the debit card for that order on the day the order is shipped. You can cancel any order up to 24 hours before the next order date.

 

Q: Is there a minimum purchase obligation?

A: No, there is no minimum purchase obligation. It doesn’t matter how much or what you order.

 

Q: Are there any recurring charges associated with Auto-Replenishment?

A: The recurring charge is only the cost of the product(s) selected for Auto-Replenishment.

 

Q: How do I skip a delivery?

A: If you need to skip a delivery, go to Customer Service > Manage Auto-Replenishment. You will see your next scheduled order under My Upcoming Orders. Click the "Skip" link near the next order date to skip an order.

 

Q: How do I cancel all future orders?

A: You can cancel Auto-Replenishment orders at any time by going to Customer Service > Manage Auto-Replenishment > My Subscriptions and clicking Edit. Click the "Remove" link underneath the quantity to remove the item from the order. When you remove the item, it will remove it from all future deliveries. You can also cancel over the phone by calling 1-800-421-3614 any time between Monday – Friday 9:00 am to 5:30 pm PST.

 

Q: How do I change my shipping address?

A: You can change your shipping address for Auto-Replenishment orders by going to Customer Service > Manage Auto-Replenishment and clicking Edit under the My Subscriptions section. An order preview will pop-up and you can click “Change Address” under the Shipping Address section. Once you update it, click Apply and then Save.

 

Q: How do I change the credit card?

A: You can change the credit card for future orders by visiting the Auto-Replenishment Credit Card section under Manage Auto-Replenishment and clicking “Change.”

 

Q: How do I change the email address for pre-shipment emails?

A: You can change the email address for pre-shipment emails by calling 1-800-421-3614 any time between Monday – Friday 9:00 am to 5:30 pm PST.

 

Q: How do I view my future deliveries?

A: You can see your future Auto-Replenishment orders by visiting Customer Service > Manage Auto-Replenishment. You can see all future shipments under My Upcoming Orders.

 

Q: How do I access My Auto-Replenishment items?

A: You can also log in to your account on baxterofcalifornia.com and visit Customer Service > Manage Auto-Replenishment. Or, refer to any email about a recent Auto-Replenishment order and click on the email links to access your Auto Replenishment orders.