RETURNS & EXCHANGES

 

RETURNS

While we strive to get your complete satisfaction on all baxterofcalifornia.com orders, we understand that sometimes items need to be returned. We accept returns within 30 days of invoice date as long as there’s at least 80% of the product remaining. Please note: This applies to grooming products only; candles that have been used may not be returned. 

Straight razors cannot be returned or exchanged due to sanity reasons.

 

RETURN INSTRUCTIONS:

  1. Please call (800) 421-3614  and Press 2, in advance for a return authorization. 
  2. Ship package to following address with return authorization number included. Baxter of California does not cover return shipping; customer can select the return shipping method.

 

Baxter of California

ATTN: Web Returns 

28145 Harrison Parkway

Valencia, CA 91355

 

 

 

EXCHANGES

Damaged or Missing Products

Please contact us immediately at (800) 421-3614 if you receive a damaged product (broken bottle, tube or closure), or if you are missing an item in your order. We will either track your package or replace the damaged items at our expense. For exchanges, all damaged items must be sent to our offices for a new unit.